We hold every single customer in high regard. Our foremost priority is to ensure that the clothing and shoes you order are delivered to you as swiftly as possible. The following illustrates the journey of your order, from payment to delivery.

Note: Our orders only incur product fees and shipping fees (if applicable). Our customers are not required to pay for importing fees, duties, or VAT (Value – Added Tax).

1. Payment Confirmation

Once your order is authorized and verified, a confirmation email will be promptly sent to you. This email serves as an acknowledgment that we have received your order and are in the process of preparing it for shipment.

2. Order Processing

For all countries, it typically takes 1 – 2 business days to process your order. Please bear in mind that holidays and weekends are not counted as business days. During this processing period, our dedicated team carefully picks and packs your selected clothing and shoes to ensure they are in perfect condition for delivery.

3. Shipping

Shipping Duration

Shipping generally takes approximately 7 to 14 business days to reach its destination, regardless of the country. When your order is on its way, we will send you an email notification that includes a tracking number. This allows you to keep an eye on the progress of your shipment.

Shipping Fees

  • For all countries, if the total order amount is less than 50,we charge a shipping fee of 6.99.
  • We offer free shipping on orders that total $50 or more. This is our way of showing appreciation to our customers for larger purchases of clothing and shoes.

4. Delivery

Please Note: The total time it takes for you to receive your order is the sum of the order processing time and the shipping time. For example, if you order a coat, it will require 1 – 2 business days for processing and then an additional 7 – 14 business days for shipping. Therefore, you can expect to receive your coat (or any other clothing/shoe item) within 8 – 16 business days in all countries.

Our system automatically selects the most suitable distribution logistics based on factors such as the sales platform, product size, and weight. If the street address of your order contains “PO Box”, the system will review and make a judgment according to the delivery logistics you have chosen. If the selected logistics method cannot deliver to an address with a “PO Box”, the system will flag the order as abnormal. In such cases, our customer service staff will contact you to either modify the address or cancel the order.

5. Tracking Order Status

Self – Tracking

You can easily track the status of your order on your own. After your order leaves our warehouse, we will send you an email informing you that your package has been shipped, along with the order’s tracking number. You should be able to see updates within 72 hours of receiving this email.

Tracking Methods

  • If you wish to track your order, simply click on the “Track Order” option on our website for detailed information.
  • In the event that there are no updates, you can send us an email, and we will check the details for you.

6. Causes of Delay

Tracking updates may be delayed under the following force majeure circumstances:

  • Adverse Weather Conditions: Heavy rain, tornadoes, floods, earthquakes, etc., can disrupt the normal transportation process and cause delays in the delivery of your clothing and shoes.
  • Local Disruptions: Strikes, statutory holidays, major international conferences, and other local events can affect the efficiency of the logistics network, leading to potential delays.
  • Peak – Season Challenges: A shortage of flights and personnel during peak seasons, along with other local factors, may also result in delays in getting your order to you.

7. Contact Information

If you have any questions or concerns regarding our shipping policy for clothing and footwear, please don’t hesitate to get in touch with us.

  • Address: FU JIAN SHENG XIA MEN SHI HAI CANG QU SHUANG CHENG XI LU105 HAO710 SHI
  • TEL: +86 17505928673
  • Email: [email protected]
  • Working Time: Mon – Fri 08:00 – 17:00 (UTC + 8)

On business days, we guarantee to respond to your inquiries within 24 hours.