Accepted Payment Options
We gladly accept the following credit cards for your clothing and shoe purchases: Visa, Mastercard, American Express, Discover, JCB, and Diners Club. Additionally, we offer the convenience of Apple Pay. Simply input your card details at the checkout, and rest assured that your payment will be processed securely.
What to Do If Your Credit/Debit Card Payment Is Declined
Place a New Order
In the event that your payment is declined, you’ll need to initiate a new order. Unfortunately, we’re unable to reinstate orders once a payment has been turned down.
Conduct the Following Checks
To minimize the chances of your new order being declined, we suggest performing the following verifications:
- Card Details Accuracy: Double – check that all the information on your card is correct, especially the expiry date. An incorrect expiry date is a common reason for payment rejections.
- Security Code Entry: Ensure you enter the security code accurately. This is the three – digit number located on the back of your card.
- Card Issuer Inquiry: There’s a possibility that your card issuer declined the payment. Since they usually don’t inform us of the specific reason, it’s advisable to contact them or your bank directly for clarification.
If you’ve verified all the above points and still encounter issues, consider using another card or a different payment method to complete your clothing or shoe purchase.
Next Steps
- 3D Secure Decline: If your payment was declined through the 3D Secure system, you should get in touch with your bank for further details.
- Error Message Reporting: Should you receive an error message during the payment process, please reach out to us promptly. Provide as many details about the issue as possible, including the exact error message you saw, and we’ll work to resolve it as quickly as we can.
Security and Privacy
Your security is our top priority. Our website employs advanced encryption technology to safeguard your payment information during processing. Moreover, we strictly adhere to PCI – DSS standards to guarantee the protection of your data while you shop for clothing and shoes.
We also take fraud prevention very seriously. All credit and debit cardholders are subject to validation and authorization by both our company and the card issuer. When making online card payments, you may be required to go through 3D Secure security measures, depending on your bank issuer. This could involve entering a password, receiving a security code via email or phone, or engaging in additional interactions such as fingerprint scanning or two – factor authentication. For more information regarding these authentication procedures, please consult your card – issuing bank.
Order Confirmation
Once your payment is successfully processed, you’ll receive an order confirmation email. If you don’t see it in your inbox, be sure to check your spam or junk folder, as it may have been misdirected there.
Contact Information
If you have any questions or concerns, please don’t hesitate to get in touch with us.
- Address: FU JIAN SHENG XIA MEN SHI HAI CANG QU SHUANG CHENG XI LU105 HAO710 SHI
- TEL: +86 17505928673
- Email: [email protected]
- Working Time: Mon – Fri 08:00 – 17:00 (UTC + 8)
On business days, we promise to respond to your inquiries within 24 hours.